送貨服務 Delivery and Shipping

本地送貨 (香港範圍)
客人如購物滿港幣一萬元可享受免費送貨服務, 貨物會以本地物流公司派遞。


店舖自取
待訂單確認後, 客人可選擇到Magis店舖取貨, 
Magis Flagship: 中環歌賦街28號 (電話:21105056)
營業時間: 星期一至六 10:30am-8:00pm 星期日及公眾假期 10:30am-6:00pm


Magis Showroom: 沙田 HomeSquare 105號鋪 (電話:21104988)
營業時間: 星期一至日及假期 11:00am-9:00pm

國際貨運
在香港以外的客人(包括國內及澳門) 請在選購時email到[email protected], 查詢國際貨運的收費。
- 我們會協助客人安排相關的運貨服務到當地, 但由於快遞公司並不隸屬Magis Hong Kong, 所以我們不能確保貨物在運送途中會否有損壞。
- 客人可自行選擇其他較有信譽的快遞公司並自行支付有關費用, 例如會提供貨品保險的DHL。
- 如貨物在運送途中不幸損壞, Magis Hong Kong不會負責, 客人或快遞公司需自行承擔損失。
- 客人可自行選擇其他快遞公司直接從Magis貨倉取貨。
- 當貨物運抵當地, 客人需負責繳交關稅 (如適用)。

送貨時間
- 香港
香港訂單一般在星期一至六均會發貨, 星期日及公眾假期除外。
- 香港以外 (包括國內及澳門)
訂單馮星期一至五發貨 (根據客人當地時間為標準)

送貨時間如有更改, 怒不另行通知。


送貨地區
送貨時間為星期一至五(工作天)*
香港
約一至五個工作天
國內及澳門
約七至十四個工作天
其他地區
約大四至廿一個工作天

*送貨所需時間以發貨後的第一個工作天(星期一至五)起計。如遇公眾假期或訂單繁多期間, 望客人諒解送貨時間可以稍有延遲。(香港公眾假期列表, 請參考這裡)
請留意某些地區可能要求額外文件證明及時間處理清關手續, 因此送貨時間會因此受影響。

重要資訊
在發貨前, 我們有機會需要向閣下的信用卡發行行確認相關資料, 我們會盡快處理以避免延誤。發貨時間以接受並確認訂單後廿四小時起計, 貨品會從貨倉發貨。請客人注意在優惠期間, 處理比較多, 我們可能需要四十八小時來處理訂單並發貨。


Local shipping (within HK)
We offer free delivery for Hong Kong customer with spending over hkd10000.
Hong Kong orders will be shipped using our local courier service.


Pickup
After we’ve confirmed your order, you can pick up your products at the following address,
Magis Flagship
28 Gough Street, Central
Tel: 2110 5056
Opening Hour : mon-sat 10:30-20:00, sun & holiday 10:30-18:00


Magis Showroom
105, HomeSquare, Shatin
Tel: 2110 4988
Opening Hour :  11:00-21:00 daily


International shipping
For customer in other region, including China, Macau and there rest of the world, please contact us at [email protected] for a shipping quote.
-Magis Hong Kong can assist customers to arrange international shipping or courier goods to oversea. However, the shipping service is not operated by Magis Hong Kong, therefore Magis Hong Kong will not guarantee the goods’ safety during the transit.
-Customers have rights to choose and pay for a safer freight company service with higher cost, such as DHL offers insurance for goods-in-transit.
-If product is damaged during transit, Magis Hong Kong will not take any responsibility, while customers or freight company solely responsible to the losses.
-In addition, customers may arrange other freight company of their choice to pick up the goods directly from Magis Hong Kong’ warehouse.
-Upon the goods arrival, customers will be responsible to pay for custom tax duty if is needed.

Delivery times
-Hong Kong
In Hong Kong, orders are delivered 6 days a week, excluding Sundays and statutory Public Holidays (Hong Kong).
-China, Macau and Rest of the World
Orders are delivered Monday to Friday, subject to International delivery times in your country.


Delivery times are subject to change without prior notice.


Shipping Zones
Shippinging delivery times in Business days (Mon-Fri)*
Hong Kong
Estimated 1 - 5 business days
China & Macau
Estimated 7 - 14 business days
Rest of the World
Estimated 14 - 21 business days

*Delivery times are  determined by number of business days (Monday to Friday) from the day after we ship your order.
Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

Important Information
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.


Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.